Play Online

We aim for this tranistion to be as easy as possible for you. Your PlayLive! app is the same app with improvements!

No, there is no need for players to set up a new account. The existing account will be migrated over, allowing players to log in as they normally would.

Sign up is easy and you will be ready to play in minutes! Head to our Sign up page to create your account. Fill in all the relevant details and click submit. Once everything is verified, you'll be ready to make a deposit and play. Most people will be verified in seconds.

You must be 21 years of age or older, not on any self-exclusion lists, and in the state of Pennsylvania to play. Team members with direct or indirect supporting roles for PlayLive! are prohibited. Key & Principle license holders for PlayLive! affiliates are also prohibited. Please check with your supervisor for the company policy for your position.

Yes, at this time you must create a PlayLive! account to play online. We are working hard to bring our award-winning Live! Rewards® program to our PlayLive! guests. Stay tuned for exciting updates!

The new PlayLive! site will provide a better experience, allow you to check your Live! Rewards balances and have new game titles.

Yes, we have many systems and checks in place to make the gaming experience safe and fun for all. The PlayLive! platform has been GLI tested (Gaming Laboratories International) and approved by the Pennsylvania Gaming Control Board. The Pennsylvania Gaming Control Board (PGCB) is a governmental agency which licenses, regulates, and oversees all overseeing slot machines and casino gambling in the state of Pennsylvania. You can find out more about them on their website.

Making a deposit couldn’t be simpler. Head to the top of the page and click deposit. Then choose your deposit amount and preferred payment method. This includes ACH(eCheck), Prepaid card, and Check.

If you’d like to make a withdrawal, go ahead and visit the withdrawal page. You’ll be able to choose from our withdrawal methods - ACH (eCheck), Prepaid card, and Check and specify how much you’d like to withdraw. Please note, you’ll only be able to withdraw funds that are unrestricted. If you need a hand with your withdrawal, do not hesitate to reach out to our Customer Service team who can assist.

You can reset your own password by clicking “Forgot Password” on the login page. You will be sent an email with a link to reset your password. You can also set-up strong authentication, which requires the answering of two personal security questions to further protect your security. If you have problems with your account, please contact Customer Support and we’ll be happy to assist.

Bonuses will be awarded at various times depending on the promotion. For example, any deposit bonuses will be awarded immediately when making your deposit. Any bonuses that require a wagering requirement (for example, wager $30 get 15 free spins) will require you to close the game after you have met the qualifying wagers ($30) in order for the bonus to be awarded. Check out the Promotions Page for a complete explanation of each offer.

While many of our gaming offerings are specific to PlayLive! only, we work hard to make sure that we offer a variety of games that our guests will recognize from when they visit one or more of our brick & mortar casinos. Those games can be found on the “In Casino” section of our website.

Please take a look at ourpromotions page to stay up to date on all of our current promotions.

New customers to PlayLive! are eligible for our active New Member Promotion. Check our promotions page for available promotions.

PlayLive! has plenty of tools in place to encourage responsible gambling. You can set these in your account profile.

Wager/Deposit Limits - You can set daily, weekly or monthly wager and deposit limits which prevent you from being able to wager or deposit more than a specified amount during that period.

Maximum Bet Limit - You can set a maximum bet limit which will prevent you from being able to wager more than a specified amount during each individual wager you make within a game.

Time Limits - You can set a limit on the number of hours per day that you will be able to play on this site. To do so, simply enter the maximum number of hours per day you want to be able to spend playing on the site and submit your request. If valid, your time limit will be instantly applied to your account.

Any decrease you set to an existing limit will be effective immediately. Any increase to these limits will not become effective until after the time period of the previous limit has expired or 24 hours have passed since your request, whichever is longer, and you return to the limits page to reaffirm the request for increase.

Self-Exclusion - If you believe you need to take a break from gaming, please visit the Pennsylvania Gaming Control Board's website to request a self-exclusion. Upon visiting the PGCB's website, please click on the "Register" button to begin enrollment in the self-exclusion program.

Time out - Should you need a cooling off period from gaming, you can choose our self-suspend action. Please be aware that the self-suspension has to be for a minimum of 72 hours and that during that time period you will not be able to login. Please contact customer service should you want your funds returned during that period. The account will be automatically re-enabled after the period has gone by.

If you would like to close your account for any reason, you may e-mail us at support@playlive.com and we will be happy to assist you with closing your PlayLive! account.

PlayLive! is currently available in Pennsylvania only.

You can only have a maximum of 3 cards on your Play+ account. If you already have 3 cards and would like to add a new card, please remove an old one first.

There are various types of available funds that you may have in your account.

Restricted Cash is either deposited funds restricted following a deposit match offer (such as the Welcome Bonus), or any winnings from the use of Restricted Bonus

Restricted Bonus is unspent bonus funds awarded as part of a promotion

Cash is any unrestricted cash that you have in your account that can be withdrawn at any time.

Site Credit is non-withdrawable credit that can be used to play any games. Any winnings from Site Credit is awarded as unrestricted Cash.

If you leave the Commonwealth of Pennsylvania's legal gaming jurisdiction during a gaming session, you will no longer be able to play and your gaming session will be terminated. You will be able to log in and play once you return to the Commonwealth.

Players can contact our dedicated customer support team via live chat or email. If you prefer speaking directly to a representative, you can request a callback by leaving a voice message at 56-PLAYLIVE. For any issues, we recommend you contact customer support at: support@playlive.com.

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